Canadian Standard Terms and Conditions of Sale for Luminii Brands LLC

To Our Valued Customer:

Luminii LLC (“Luminii” or “us”) is committed to providing its customer (“Buyer” or “you”) quality LED lighting products and customer service. The following terms and conditions apply to all orders from Luminii.

Payment Terms and Conditions

Without an approved line of credit all orders with Luminii are prepaid. Orders will not be released to production until full payment is received. Luminii LLC accepts the following forms of payment: check, EFT, ACH, and credit cards (Visa, MasterCard, Discover and American Express). Credit card payments are not accepted on orders over $10,000. All orders are subject to acceptance by Luminii and are contingent upon the ability to secure the necessary material and labor.

RCL/PLL accepts the following forms of payment: ACH, and credit cards Visa, MasterCard, and Discover are the only cards allowed. Credit card payments are subject to a 4.5% processing fee.

SENSO by Luminii: All major credit cards accepted with a 3% processing fee. Senso Lighting can accept both EFT (for Canadian customers) or ACH (for USD customers) payments.

Buyers wishing to establish a line of credit must submit a signed Luminii LLC Credit Application. The first order placed with Luminii is always prepaid. Submission details for credit application is on the bottom of credit application page. If there are questions surrounding the credit application, please email Approved credit terms are Net 30. Finance charges in the amount of 1.75% per month (21% APR) will be applied to all invoices with a past due balance. Returned checks (NSF) are the responsibility of the buyer and are subject to a $50 charge.

Order Cancellation Policy

All confirmed orders are considered noncancelable with the exception of power supplies and aluminum extrusions (exceptions do not apply to SENSO by Luminiii lines). A cancellation fee will be applied based on costs incurred by Luminii prior to our receipt of the cancellation notice. No cancellation will be considered without a formal written request from the customer.

Prices & Quotations

All prices are subject to change without notice. Orders delayed or requesting shipment more than 6 months after the initial order is placed shall be subject to changes in prices. Prices quoted are subject to change when approved drawings have been received and reviewed. Quotation prices are valid for ninety days unless otherwise agreed to in writing.

Order Changes

Luminii will not accept changes after it releases an order to production.

Design Changes

Luminii reserves the right to change design without prior customer notification.

Shipping Dates

Shipping dates are Luminii’s estimates only and are not fixed or guaranteed in any way. Luminii shall not be responsible for any damages, penalties, chargebacks, or any other damages of any kind resulting from delayed shipments or inability to ship by a particular date. Buyer cannot return materials and cannot cancel any order as the result of shipment or delivery not occurring on an particular date.

Freight Allowance

Deliveries are F.O.B. origins. Freight is pre-paid by Luminii on shipments of products based on the table below:

FFA Program:

  • Luminii and Optic Arts and iLight: FFA for orders over $7,000 CAD
  • Senso Lighting FFA for orders over $5,000.00 CAD
    • Vesta lines$7,500 CAD
  • Remote Control Lighting: FFA for orders over $5,000 CAD
  • Precision Lighting: FFA for orders over $2,500 CAD
  • Express: FFA for orders over $2,500 CAD
    • This is for EXPRESS only orders

Non-FFA Program: New Pallets and Oversized Freight Charges*:

  • Pallets:
    • Less than 8’ Pallet Shipments, on non-prepaid freight orders, the new pallet price is $50.00 USD/CAD
  • NEW Oversized Freight Charge per Pallet:
    • Pallet Shipments greater than 8’ that must ship freight will have an over dimensional charge of $250.00 CAD per pallet (this applies to fixtures or extrusions that are over 72”).
  • RCL: Orders under $5,000 will be assessed freight charges on a per case basis.
  • PLL: Orders under $2,500 will be assessed freight charges on a per case basis. To all points in the contiguous US (not including Alaska and Hawaii).

Additional charges may apply for express, partial, or other shipments.
Split Shipment Charge Amount: Luminii covers the first shipment and customer covers the second. If Luminii brands are asking for split shipments, we cover all costs.


Luminii products are inspected prior to packaging and are packed for shipment. Luminii does not assume responsibility for damage occurring in transit. Please inspect the packages upon arrival for obvious or unseen damage to avoid risking forfeiture of a freight claim. All freight claims for damages or breakage, whether obvious or unseen, must be submitted via email to the customer service email addresses per the table below in this note within 48 hours of receipt.

Return Policy

Products may be returned only with a written RMA from Luminii. Only power supplies and aluminum extrusions are accepted for returns. Requests for an RMA must be submitted via email to customer service email boxes within 30 days of invoicing. Include a description of the items you would like to return, the original order number, and the reason for return in your email. Return shipments must be prepaid and the product must be in new condition, including the original packaging. If returned products arrive damaged or used Luminii will not provide a refund, therefore, we strongly advise the customer to use an insured and trackable shipping method to return items. All returns are subject to up to 75% re-stocking fee, and in order to receive credit, all items must be returned within 30 days of the RMA’s issuance. There will be no charge for re-stocking or shipment of products deemed defective in or material or workmanship. For iLight, Senso, Luminii, RCL, PLL custom orders are all excluded from the return policy.

DISCLAIMER OF WARRANTIES other than Limited Product Warranty

The only warranty Luminii provides is the Limited Product Warranty set forth below.

Limited Product Warranty

Luminii products are warranted to be free of defects in material and workmanship for a period of five (5) years from the date of shipment for indoor rated products and for a period of three (3) years from the date of shipment for outdoor, wet location rated products. A claim under this Limited Product Warranty is the Buyer’s exclusive remedy for damages claimed as a result of Luminii products. Claims for defective products must be submitted in writing to Luminii’s team of Customer Professionals per the table below within the warranty period.If a product does have a defect, Luminii’s obligation is expressly limited to repair or replacement, without charge, at Luminii’s facility after prior written return authorization has been granted. This warranty shall not apply to products that have been altered or improperly used. Products that require a driver or a power supply must be used in conjunction with Luminii’s recommended power supply or driver to ensure safety and retain product warranty. Third party equipment supplied by Precision Lighting, including, but not limited to, control gear, lamps, track systems and components, is covered only by the warranty of their manufacturer and not by Precision Lighting.


The maximum limit of Luminii’s liability for or relating to any product is the price of the product. Luminii shall not be liable for any consequential, incidental, indirect, or contingent damages arising from use or failure of any product or otherwise, including but not limited to loss of use, lost profits, cost of removal, disposal, or installation of any replacement product or other product.


To the maximum extent allowed by law, Buyer shall defend, indemnify, and hold harmless Luminii against any and all claims, demands, actions, suits, proceedings, costs, expenses, damages, and liability, including without limitation attorneys’ fees, arising out of, in connection with, or resulting from the sale, possession, installation, use, operation, or return of the product.

Force Majeure

Luminii shall not be required to furnish any products if prevented from manufacturing or delivering same by reason of any labor dispute, accident, fire, casualty, act of any government, or any other cause beyond its commercially reasonable control.

Interpretation and Forum Selection

Agreements relating to Luminii products (including but not limited to these Terms and Conditions) are to be governed by the laws of the State of Illinois, excluding its choice of law rules. Any dispute relating to Luminii products shall be litigated exclusively in the County and Federal courts located in Cook County, Chicago, Illinois and in no other jurisdiction or venue. Luminii and Buyer each consent to personal jurisdiction in Illinois and waive any objection to process based upon personal jurisdiction.

No Additional or Different Terms

Luminii’s obligation to provide products and otherwise perform is expressly conditioned on the Buyer’s acceptance of Luminii’s Terms and Conditions. Luminii expressly does not accept any additional or different terms proposed by the Buyer or any other party, and notification of objection to any different or additional terms in any response from Buyer is hereby given. If Luminii is deemed to accept Buyer’s offer, Luminii’s acceptance is expressly conditioned on the Buyer’s assent to any additional or different terms contained herein.

Customer Service In boxes:

Luminii | Optics Arts | Express | Purifii orders
Senso by Luminii orders
iLight by Luminii orders
Remote Controlled Lighting
Precision Lighting